Payment options
Credit card
You may provide your credit card information safely and securely through our online store. The total amount of your order will appear on your email order confirmation. The final invoice will only be charged to your credit card on the day of shipment. It’s very easy, safe and secure. We accept all major credit cards: Visa, MasterCard, American Express. We will use reputable companies to verify your credit card information before billing your account. However, please note that your transaction may be cancelled if we determine that the order information you have provided to us is incorrect or fraudulent. We do not accept Debit Credit Cards.
PayPal
All PayPal payments have an additional 10% administrative fee. Please confirm with us by email prior to processing the PayPal payment.
Other payment options
Other payment options may be available, for more information please contact us by phone or email.
Sales terms
Prices
We offer wholesale and retail prices. Our wholesale prices are available only to club head instructors (proof is required) or to the person in charge of ordering equipment for the club, after receiving formal written confirmation from the head instructor. Individuals are subject to retail prices. Applicable taxes are not included in the prices. Pricing is in USD for all purchases made outside of Canada. Customs clearance fees, duties, taxes or inspection fees may occur at destination and are not included in our prices.
Shipping and handling
Shipment within 24 hours when our inventory allows, and the payment transaction is finalized. Shipping and handling fees are at the expense of the customer. We ship using regular post. Once the status of your order is updated to shipped, you will receive a confirmation e-mail from noreply@arawaza.com. Please specify if another form of shipping method is preferred. Any and all import fees charged by the destination country is the responsibility of the client.
While most Web sites offer a flat shipping rate, our state-of-the-art shopping system calculates automatically in real time the exact shipping charges according to the delivery address, weight and dimensions of the items you choose. You can select from a variety of shipping services that suit your needs.
As shipping is calculated based on the size and weight of all products in the shopping cart, any changes to a confirmed order (items shipped separately or additional items) are subject to modified shipping fees.
Xpresspost International, International Parcel™ (Surface) and International Parcel™ (Air) has a limited coverage (between 100.00$ and 1000.00$), depending on the destination country, for lost or damaged goods. To view your country’s coverage please click here. If the product value of your order exceeds the coverage, attributed by the postal service for your country, only the allotted coverage amount would be considered if a claim is filed due to loss or damage.
Excusable delays can occur with any shipping company. Arawaza shall not be liable for delivery issues that are beyond its control.
Returns for refund or exchange
All items purchased at a reduced price (on sale) are final (no refunds, no exchanges).
Exchange or refund on returned items upon previous mutual agreement only. Please confirm with us before returning any items. All claims regarding returns, incomplete orders or manufacturing defects must be made within 30 days upon reception of the order.
Place the item in its original product bag and ship it using appropriate packaging or shipping supplies. Please indicate on the outside package that it is “Returned Goods/Products”. Include a copy of the invoice on which is indicated the reason for the return such as a refund or exchange (Note: Refunds issued on products only. All shipping fees are the responsibility of the client).
All returns must be done by regular mail and not private courier (Do not use the following: UPS, Purolator, Fedex, DHL, Dicom, etc). Very important: The product must be returned by regular surface post (not express, nor priority, nor air) through your local postal service, this point is very important for all clients residing outside of Canada. If the item is returned by any other method than regular surface post, from outside of Canada, and we are charged with customs, taxes and/or brokerage fees, these fees, in turn, will be charged back to the client.
Products which have been used, washed, damaged, altered, by the user will not be accepted. Books, embroidered items, and belts with label changed to a karate style or association label are not accepted for refund or exchange. All shipping fees regarding returns or exchanges are at the expense of the customer. Items and their packaging returned in a condition other than originally provided can incur a fee.
Size Guide
In case of uncertainty in size choice, please contact us so that we can provide you with additional information that will help you in your size selection.
Business hours
Monday through Friday 8:30 a.m. to 1:00 p.m. and 1:30 p.m. to 5:00 p.m. Eastern Standard Time.
Use of products
It is your responsibility, as an Arawaza user to obey proper usage of Arawaza Products in respect to applicable local, provincial, federal, and international laws regarding the possession and use of any product purchased from this Website. By placing an order, products ordered will be used only in an appropriate lawful manner. Arawaza will not be held liable for claims that are due to normal wear, product misuse/abuse, product modification, improper product selection and/or non-compliance with any codes.
